2/10 Péssimo
Jen G.
7 de abril de 2024
Aspetos positivos: Check-in e exatidão do anúncio
Beware of owner
We arrived on 4/4 with easy checkin. The sliding door to the balcony is very difficult to open and close. You can tell this is an older building. We enjoyed the beach location and the heated pool. The staff at Beachers Lodge are extremely friendly. We came back to the room at 9pm and were attempting to get the kids to bed on the sleeper sofa. There were no sheets/pillows for the pull out. We emailed the owner and they told us to check the unit. We thoroughly checked the drawers, closets, cabinets and found some quilted pillow cases. We were able to get sheets/pillows from the front desk and just had to make sure we returned them when we check out. The staff wanted to make sure our kids could have a decent sleep. Housekeeping came Friday and arrived only with toilet paper. We were given one roll for four days, so we had to email a request for more toilet paper as well. The owner did not believe us that there were no sheets so the housekeeper only arrived with toilet paper. At this point, we said don’t worry about coming back with sheets. Meanwhile, this is a dog friendly unit and a dog friendly condo. We left our two dogs at home with friends. The housekeeper told the owner she saw a dog in our unit. This is clearly a complete lie. She most likely heard the dog next door that wouldn’t stop barking. We immediately got charged a $120 pet fee. We emailed the owner and the fee was removed that same day. Beware that they really want to charge a pet fee. Would not stay due to owner
Jen G.
Estadia de 3 noites em abril de 2024
