The home was a great size and layout for a great and memorable multi generational family stay, however as a premium property with premium pricing it fell well short of the cleaning and maintenance standards one would expect. There are too many issues to list individually but include poorly maintained gardens full of weeds ( we understand that with the dry a green lawn was not there however gardens full of large weeds, and bindis on the walk between the house and pool is just lack of maintenance. The broken nets on the games facilities dilapidated pool housing and surrounds; , holes in the deck and protruding nails took the shine off what otherwise would be an outstanding property. Also whilst the surfaces inside the house were clean, mouse poo in the kitchen cupboards and on the utensils was not great neither was the super iced up and dirty freezer. The kitchen utensils and crockery has not been maintained and sorted as part of the post clean up by the managers after each visit. Lack of wifi ( whist this was made known in the booking ) is also not great for a stay in a premium property .
When some of the defects were mentioned to the managers staff on site the response was you can suggest to the owners only so much but cant make them do things to me is not a response - when the property is managed by a company that promotes luxury stays then they have the power to ensure the quality lives up to the promise - by refusing to list unless the required maintenance is done.