2/10 Péssimo
Shawnee B.
30 de maio de 2022
Aspetos positivos: Localização
Aspetos negativos: Limpeza, check-in, comunicação e exatidão do anúncio
Absolute nightmare
Let’s start at the beginning:
“… to work the lights, there is a remote which should be on the coffee table or kitchen table.” – There’s no remote
“Also, there should be a binder of house information in the kitchen.” – There’s no binder
Hot water? We had no hot water for two days
TV’s? – Weren’t hooked up
Huge bath tub?- Faucet was broken and the tub was cracked and covered in dust.
Bathroom?- One showerhead is broken, there’s cobwebs and you’ll need to ignore the VERY personal toiletries left in the bathroom vanity.
Clean? Dead bugs on stairs, deck loungers and grill. Mouse and bird feces covered the deck and the kitchen cabinets. We had to clean the utensils and pans upon arrival.
Dresser? You can leave fingerprints in the dust on the top. You’re also going to share the drawers with leftover clothes.
Beautiful lounger or soak in the hot tub? Hot tub was lukewarm and full of dirt. The jets kick on at random times and won’t turn off. Loungers are metal, oil stained and full of dead bugs. The deck is covered in cobwebs, dead plants and bird’s nests.
“…onsite housekeeper and property manager who can help you with any of your needs, should something be missing or not to your satisfaction.” The housekeeper supposedly came back, (she’s not on site) but we saw NO difference. Wondering how did they clean when there was no hot water? Rest assured, we were charged for cleaning. The property manager was not willing to look at the condition of the house, even though he “lived right across the street”. He stopped responding to our messages.
Full kitchen amenities? Dining dishes, glasses, silverware, 2 frying pans and cookie sheets. No utensils, pots, bowls, etc., but there is leftover food in the refrigerator and cupboards.
“The owner lives next door.” And parks his loud Range Rover right outside the bedroom window all hours of the day and night.
“It is very important to the owner that there are no parties or events!” Didn’t apply when we finally gave up and left at 3:30 in the morning… or rather tried to leave by driving through the party goers and cars blocking the street.
DISREPAIR and DISGUSTING: Overall, the house needs several upgrades, repairs and to be thoroughly cleaned. The sliding glass door doesn’t close entirely, curtains were rigged with metal poles taped together, etc.
We were refunded a portion of the two nights promised. If you’re looking for a quiet, clean, comfortable, place, this isn’t it. I wish I could upload the pictures.
Shawnee B.
Estadia de 5 noites em abril de 2022
