4/10 Mau
Aline M.
31 de dezembro de 2023
Aspetos positivos: Check-in e localização
Aspetos negativos: Limpeza, comunicação e exatidão do anúncio
not as described- dirty pool
we appreciated the lady owner inviting us to check in at 12pm instead of 3pm. we appreciated the Christmas tree for Christmas day and the arrival gift of chocolates and wine bottle. However, we expected the pool would be useable particularly that the property was described as having a swimming pool and we paid for it. But the pool wasn't clean and had sand and dirt sediments with a dead frog in it. we turned on the pump to attempt to clean it but realised quickly the water was reducing in the pool so we turned it off. we messaged the owner immediately. the lady owner replied a few hours later saying that her son cleaned the pool on the Thursday. I acknowledged that there were storms since Thursday. Later that day the male owner came on a quad bike and was abusive towards my husband accusing him of breaking the pump. The male owner then told us to pack our bags and leave! ( twice he said that). we were stunned! His son turned the hose on to refill the pool and the pump at the same time but the pool wasn't filling up and the dirt wasn't going away. the adult son then returned later that evening and acknowledged that the pump was broken and the pool was out of action. but apologised on behalf of his dad and asked us to stay. we stayed but we couldn't fully enjoy the holiday knowing the owner didn't want us there and we couldn't use the facilities advertised that we paid for. Also some of the outdoor furniture was very dirty so we couldn't use it. We left 2 days early.
Aline M.
Estadia de 7 noites em dezembro de 2023
