2/10 Péssimo
Chris M.
15 de agosto de 2023
Aspetos positivos: Localização
Aspetos negativos: Limpeza, check-in e comunicação
Our honest review...
On arrival we were greeted at the property and shown around the villa however nothing was mentioned about disposal of recycling and general waste. We had ask what to do about the build up of this as we were staying for 9 nights and didnt want to attract flies, wasps and mosquitos etc. we were told to leave this and it would be sorted after our stay which baffled us. Flies, wasps and mosquitos in particular in this area was astonishing, we then had to contact management and were advised to put rubbish into a small box in the driveway and this would be collected the following day. No collection happened so we were still stuck with rubbish and were bitten numerous times. When we returned home we shocked to find an unauthorised payment taken from my account which I am disputing with Vrbo and my bank for an additional cleaning fee when we followed what we were told and now are being penalised for it. There was a cleaning fee, but the amount of dust in the bedrooms especially was disappointing and it makes you wonder what this fee was for. Admittedly part of this charge was for a broken patio chair which we are accountable for but in regards to rubbish evidence has been given to us and to Vrbo who do not see this action as justifiable. Swimming pools need to be cleaned but no forewarning of timings, resulting in cleaners arriving, letting themselves in while our children were playing. Knives needed sharpening and other utensils needed a refresh. I would not recommend this villa.
Chris M.
Estadia de 9 noites em julho de 2023
