2/10 Péssimo
Eli S.
27 de setembro de 2023
Aspetos positivos: Check-in, localização e exatidão do anúncio
Aspetos negativos: Limpeza e comunicação
Cockroaches in the unit
I was very disappointed with our stay here. Even more disappointed that I emailed the owner/manager Jennifer with all these concerns and gave her an opportunity to make it right. I included photo/video explaining the problems we had and sent it on September 14th and have not heard a word back. My guess is she'll be quick to respond to this public review and try to spin it like she did the last negative review below.
As mentioned in that comment below, the strong smell of mold/mildew is nauseating. In the pre-arrival email, you are asked by the owners to empty a dehumidifier multiple times a day to try and remedy this. It's not that big of a deal but is very annoying. It seems like simply buying a bigger dehumidifier would help and is an easy fix. The bathroom sink was also backing up when we arrived.
The biggest problem though, and the reason I'm here to post a review is that there were multiple cockroaches in the unit during our stay. I have photos and videos of them and sent them to Jenifer and explained the issues during our stay. I believe cockroaches in a rental unit is unacceptable and I gave her the chance to make it right. I wasn't even given a response, much less any type of apology or refund. My money is on her replying quickly here since it's public. I'm glad some people had a good stay at this place, but I want people to know about my experience and be able to avoid having the same experience.
Eli S.
Estadia de 3 noites em setembro de 2023