2/10 Péssimo
sandra b.
25 de maio de 2023
Aspetos negativos: Comunicação e exatidão do anúncio
Misleading advertisement
Was looking forward to our first family holiday with our children and grandchildren to celebrate a member of the families "big" birthday and was very disappointed on our arrival.
On the website the villa was advertised as a "villa" but realistically it was four houses attached to each other with flats below!!
The villa stated it was child friendly and a childs cot was there - no high chair, no safety gate. There was no mention of the house being over 5 floors. Ground floor being living/kitchen area (sheet glass window into court yard, no safety tape or any writing on it, only when you're up close do you realise there is glass there) and shower room, 1st floor- 3 bedrooms, 1 ensuite and family bathroom, top floor - 1 bedroom with "en suite shower cubicle ", level -1 had some childrens table sets and playhouse with further bedroom with 5 single beds and level -2, pool table, table tennis, air hockey table.
The stairs from the pavement to the front door are very narrow and awkward to manoeuvre any prams and there are no safety features or guards around the pool.
The property is very tired and in great need of redecoration and new furniture. The leather on the sof was split and the stuffing showing through, the zips on the cushions which should have been attached to the sofa were broken and thry didnt fit. There were no matress protectors on the beds and the bedsheets on the top floor had holes in them.
I could go on but there aren't enough characters left!
sandra b.
Estadia de 7 noites em maio de 2023
