6/10 Razoável
Madelon K.
10 de julho de 2023
Aspetos positivos: Limpeza, localização e exatidão do anúncio
Aspetos negativos: Check-in
Stunning property but not a perfect stay
The space itself its absolutely stunning and each independent structure offers enough space and privacy for a large group to not feel on top of each other.
VRBO lists check in time as 3:30pm, we arrived at 3:20 and were yelled at by the property manager as she didn’t want us to be there until 4. Her kids were swimming in the pool and she was pretty aggressive. Ultimately we were allowed to stay but it was very uncomfortable. Upon arrival we were also told that there would be no housekeeping for us as we booked prior to the price increase so this wouldn't be included for us even though it was clearly stated in the listing. Later that evening the property manager threatened to send the police to the house if we didn’t send our passport pictures to her immediately even though she had never asked before & didn’t ask for them during check in when we were all together in person.
We also had a few broken showers which we asked to have fixed multiple times, maintenance did come but these were never fixed. We also had clothes stuck in the washing machine for 3 days before maintenance was able to open it up.
My last criticism is that i reached out to the property manager 60 days prior to our arrival to ask about grocery provisioning & arranging transportation to and from the airport etc. My request was ignored in our chat. They then reached out the day before arrival addressing my requests which id already arranged as I couldn’t delay organizing the above for a group of 12.
Madelon K.
Estadia de 7 noites em junho de 2023
