The pictures you see are exactly what you get when you walk in. The apartment was pretty clean with the exception of dark hair being on the bed. We slept in it anyways because the other bed was hard. Kevin was easy to talk to and quick to respond. Overall, you pay for what you get here, but we were expecting things like towels being set out, cups being available upon arrival, and hall light turning off. We also woke up at 3am to a loud TV. We are grateful it was available on a busy weekend.