6/10 Razoável
Nardine M.
28 de agosto de 2023
Aspetos positivos: Limpeza, localização e exatidão do anúncio
Aspetos negativos: Check-in e comunicação
Disappointing
The location of the property is great, so many things in Bath are in easy walking distance. The property itself is also lovely, the rooms are just like in the photos and the tea/biscuits/milk left for arrival is a nice touch.
However, there were a number of problems that we encountered…we were sent arrival info/codes/photos of where to go for the wrong house, when I queried it on arrival, I was then given the wrong info repeatedly for the key safe (and as the house had 4 key safes attached the wrong key safes too). This was all very stressful with two young children and my elderly mother in the car. Furthermore I had asked for a slightly earlier check-in, yet all my phone calls and emails and being told I would be contacted about it were ignored. Also we were at the property I wanted to run a bath for my children in the beautiful roll top bath, however when I turned the taps no water came out at all! Then when I put the dishwasher on, it started but then stopped as it couldn’t draw water. In hindsight I imagine the property team must have turned a water valve off to some elements of the property (as the toilets flushed, other taps ran and the shower worked). Despite me contacting the property company my email was again ignored.
So all in all a disappointing stay that could have been so much nicer if the communication from the property company had been of a better standard.
Nardine M.
Estadia de 2 noites em agosto de 2023
