We had a few hiccups- the entry code did not work. We tried calling the 24/7 VRBO number, and it was never answered! However, the owners did respond, and were very helpful getting us in, and they went above and beyond to make sure we had a good stay. The house is in a great location, was clean, well-furnished, and is nicely laid out for a family gathering, with lots of communal space and also places where people can go to read quietly, etc. We would definitely stay there again!