2/10 Péssimo
Marret A.
26 de maio de 2023
Aspetos positivos: Exatidão do anúncio
Aspetos negativos: Limpeza, check-in, comunicação e localização
Nightmare
The rental and property were as described. The unit was mostly clean but there was hair in the downstairs bathroom shower. The frying pans were unusable and need to be replaced. The biggest problem is not with the property but with the “Wonder Vacation Homes” who manages the property. During our stay we noticed water leaking into the kitchen, we assumed it was the air conditioning and it immediately called the number listed to report issues. Nobody answers the phone and you are forced to leave a message, so I did. We then spent the evening soaking up the water with towels. I also left messages in the portal that you are asked to use when renting this unit. NO RESPONSE!!! We woke up the next morning to find kitchen floor covered in water. I left messages on the phone and in the portal again. Finally someone named Luis called me back and was so nasty. He told me that he would send an HVAC repairman to the unit within one hour. We canceled our plans and waited all day, using towels to contain the water and no one ever showed up. So needless to say our stay was awful but it was the property management that made this situation so bad. I have continued to call and leave messages but no response!
Marret A.
Estadia de 5 noites em maio de 2023
