2/10 Péssimo
Edward N.
1 de fevereiro de 2024
Aspetos positivos: Check-in, comunicação e localização
Aspetos negativos: Limpeza e exatidão do anúncio
How to ruin a holiday
Property described as luxury, it is not in any way. Joey the property manager is great but powerless to do anything without authorisation from Barbara the owner. Having gone out on arrival & returned to the property at night, it was only then we discovered that the apartment hadn't been cleaned from the previous guests - brown stained & blood stained towels, filthy bed & trash not taken out. I reluctantly said I would pay for the first night but wanted to leave & requested a refund for the remaining three nights. The owner Barbara refused this saying she would have the apartment cleaned - as any sane person would, I explained that I was not comfortable staying there given the situation of having been left to sleep in a filthy place. She couldn't get her head around this, or didn't want to & a confrontation followed - I should add Vrbo was of no help, I'm still waiting for the call back they promised within 48hrs a month later. Barbara then agreed to refund the first night only (I reluctantly agreed to get some compensation when it became clear she wasn't going to let us leave) & despite being told I did not want to see her having already had one confrontation, she arrived at the door with cash begging us not to leave a review of the experience. At that point the holiday had already been ruined & her request was extremely insulting. We have a duty to recommend to other travellers to book elsewhere & have a happier time in Rome than we had to endure.
Edward N.
Estadia de 4 noites em dezembro de 2023
