8/10 Bom
Nicole S.
16 de julho de 2023
Aspetos positivos: Limpeza, check-in e localização
Aspetos negativos: Comunicação
Cyclists Beware: No safe bike storage!
The space is beautiful! For those that need all three beds, be aware that there are privacy blinds in both of the bedrooms, but not in the living room. So the third bed is very visible, and there are bright lights from the bridge shining in all night long.
The biggest challenge (for us) was the property manager.
- Be prepared for a massive amount of material to review, incl a 22-page prop details doc
- Hidden in the docs is a clause that was not in the VRBO details: "No bicycles are allowed inside the unit at anytime." This was a huge deal for us, as we were on a bike tour, and needed somewhere safe to store our bikes at night (since Victoria is notorious for bike theft).
- I brought up our predicament with the PM, and not only did they not assume any responsibility for the missing info, but their response was unprofessional and defensive, "...it’s standard practice in Victoria that bikes are not allowed in any unit. Not just ours. If you have done this before it’s likely it just didn’t get noticed." The implication is that they are not responsible for posting this since it's "standard practice" for the area, but how would a tourist know this? But also, this is simply not true. We stayed in 2 other places in Victoria in the last 6 months and they not only did they know about our bikes, but helped accommodate them.
- PM referred us to a third party bike storage, which was great, but left us down an additional $180 and we didn't have access to our bikes from 7pm-9am.
Nicole S.
Estadia de 3 noites em julho de 2023
