3/5 Razoável
Barbie J.
28 de fevereiro de 2024
Aspetos positivos: Limpeza, check-in, localização e exatidão do anúncio
Aspetos negativos: Comunicação
Beautiful golf course view home-bad mgmt co
I feel compelled to do this review because im hoping it reaches the owner of the property. The property itself was beautiful. Beds are comfortable. And they thought of everything for the kitchen. Cleanliness was great. Golf course view was amazing.The heating and air is a bit off. Its very hot upstairs and very cold downstairs. And the air cant be turned down past 70. I read in the reviews prior to coming that the pool filter next door was loud and makes it impossible to sit at the table outside. I wasnt sure i would care about that so i didnt take much stock in that review. But i agree. Its so loud and runs 24/7, having a meal or conversation at the outside table is impossible. On to the management company. horizon vacations. Before my actual stay i had trouble getting responses back to my questions. They never answered most of them and i had to call. They charged the wrong cc after multiple messages and calls to have that switched. I expressed my concerns that if this is there communication what will happen if i have a problem while on property. I had a few things i needed addressed while there and they again never answered or took days to respond. All the paperwork for the pool heat states it runs from 8a-8p. it didnt turn on until 11 everyday. I am an early riser so that matters to me. They charged me $30 for missing towels that i did not take. I have proof of all my unanswered messages (which were standard questions)
Barbie J.
Estadia de 14 noites em janeiro de 2024