10/10 Excelente
Beth H.
25 de janeiro de 2024
Aspetos positivos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Great place for a family vacation !
Our family really enjoyed our stay despite little confusion at check-in . We switched to a US SIM card upon arrival in the US and so did not get the final instructions that were sent via SMS that day but after we left Canada , We arrived after midnight and went to the Scandi office to pick up the instructions from the box as per previous email instructions and there was nothing there .We called the emergency number and eventually made contact with Scandi who sent the instructions to our new US number . The rep was very concerned and helpful.. The security guard at Paradise Palms was pleasant and welcoming . The house was clean and pool was warm as we requested and we celebrated New Years Eve with a dip in the pool before bed .We did have an issue with the the furnace running continuously in the middle of the night and had to flip the circuit breaker to get it to stop .the pool heat also went off .we contacted Scandi first thing in the morning and they were therewithin hours to replace the thermostat and fix the pool . there was no can opener and no cookie sheet to be able to cook things like chicken fingers and fries and pizza in the oven for the kids, so bought a can opener and cookie sheet and left it for the next guests . We loved the convenience of the washer and dryer but Two days before we left the washer stopped working . We emailed Scandi but it was not fixed before we left .
Beth H.
Estadia de 7 noites em dezembro de 2023
