4/10 Mau
Steven S.
11 de abril de 2024
Aspetos negativos: Limpeza, check-in e comunicação
Owner difficult to work with
The outside had cobwebs and dirt all over. The dock was not accessible. The inside vent was broken and a piece hanging down. There were ants all over the kitchen. Paint was peeling off in one of the rooms. The owner Lucia was in Italy and was angry when we called the office. There was no area to upload the drivers license of the individuals staying in the house. Tito gave me an email and told me to send them there. Lucia was complaining to me in text that I should not have talked to Tito because he was the part time maintenance guy. Tito was helpful and gave me information. I had no idea he was the maintenance man. Lucia threatened to cancel the reservation and charge us the money if he didn't get the ID's right away. I told him they were already sent. I ended up sending them again by text to him and he was angry about that. An owner should not treat his guests this way and if he is out of the country he should have someone there to take care of the property and help the guests.
Steven S.
Estadia de 3 noites em março de 2024
