Grand Welcome Vacation Rentals
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- Inglês, Espanhol
Casas de banho
Regras da Casa
Walking Distance to Eagle Lodge
This condo unit is within walking distance to Eagle Lodge. That is the redeeming factor of the condo unit. The carpet is dirty and needs to be replaced. The couch is dirty so we had to put a sheet on top of it to sit on the couch. We don't mind staying in older places, but this place is dirty and in desperate need of TLC. Those simple changes will make it a great place to stay.
This unit definitely is in a good location! I will talk over these issues with my management team and we will get these fixed! Thank you for sharing your experience and we look forward to hosting you again.
terrible, will not return, broken tile, no coffee maker
Condo was like walking back into the 1970s or 1980s, but this was fine as it is advertised this way. It was clean enough and beds were comfortable. Kitchen was fine (except no plastic cutting board and no saran wrap). It is very close to Eagle Lodge, which is nice.
4 main problems:
1 - We arrived to find no coffee maker. You can't check in until 5pm and the office closes at 5pm, so by definition you have to call after hours if you find a problem the first night. It was later brought to the condo. We were not satisfied with after hours service line. (I would add more here but VRBO forbids reports on anything except what "owner" says.)
Note: Contract clearly states "all kitchens equipped with coffee maker"
2 - Considering all the stern language in the contract about paying for damages, I thought, like a rental car, I should point out the pre-existing damage. There was broken tile (with a big chunk missing) in the entry way (don't go barefoot!), and the door to the bedroom was broken.
3 - Check out time is 10 AM which is fine. But they also insist on getting keys delivered back to their office by 10 AM. So instead of hitting the ski slopes out the door, you have to drive into town to their office, then drive back. Defeats the purpose of having condo next to lifts (for the last day at least).
4 - Hot tub is not hot. It is luke-warm at best. Big disappointment after a long day of skiing.
We will not be back.
THE WORST PLACED I'VE EVER STAYED
First of all, my unit was not ready when I arrived at 4:00 pm. They asked if we can come back, they did not even give us the keys to the unit.
We came back at 6:00 pm, the Unit was not ready and they indicated it will be ready in 1 hour, this time they did give us the keys. When I first walked into the condo unit, I noticed the carpets was very dirty and full of stains. It appears this unit has not been cleaned properly. There was a lot of other issued with this unit. The lights in the vanity area was not working, the shower nob will not open probably, the dishes, cups were stained and not cleaned properly. This unit is a total mess. We complained and they did sent personnel to repaired the faucet and the lights. The faucet was repaired temporary, due to the fact they need to shut the water off and replaced the stem in the faucet. The fluorescent lights could not be repaired, the blast had to be replaced. All these problems was brought to the attention of the Manager. The personnel who made the repaired took pictures of our complaints. We also took pictures. The make matter worst, in our final night of our stay, we saw a mouse in the fireplace area.
When we checked out, the management was aware of all our problems. It was indicated we would be compensated for our inconvenience. I have yet received a call back from Grand Mammoth Resort. I do not recommend doing business with Grand Mammoth Resort.
De Reno: Viaje para o sul pela Hwy 395. Vá para o oeste na Hwy 203 para Mammoth Lakes. No primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul na Old Mammoth Road até a Chateau Road. Grand Mammoth Resorts fica à esquerda. Estamos localizados no Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546
De Los Angeles: Pegue a I-5 North até a State Route 14 N. Continue na State Route 14 N para a Hwy 395 North. Vá para o oeste na Hwy 203 para Mammoth Lakes. No primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul na Old Mammoth Road até a Chateau Road. Grand Mammoth Resorts fica à esquerda. Estamos localizados no Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546
De San Diego: Pegue a I-15 North até a I-215N. Pegue a saída 141 para entrar na Hwy 395 North. Vá para o oeste na Hwy 203 para Mammoth Lakes. No primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul na Old Mammoth Road até a Chateau Road. Grand Mammoth Resorts fica à esquerda. Estamos localizados no Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546