Mountain Shadows # F02 -Beautiful Condo Amigo dos Animais! Spa / Sauna / Piscina / Lavanderia.
Grand Welcome Vacation Rentals
- Idiomas :
- Inglês, Espanhol
Casas de banho
Regras da Casa
This place is a SCAM!
We rented the place for 4 nights, upon on arrival @ 6 p.m. we realized the carpet was wet and it was soaking wet by the bathroom. We immediately called the office and after 20 minutes they sent someone over who examined the floor but kept looking at the ceiling. He couldn't communicate effectively, he made a phone call and left saying that someone else has to come and take a look. We called the office again and asked to either move us to a different unit or have someone fix it After another 20 minutes Carols showed up. He examined the floor with his hands and he also kept looking at the ceiling. He then accused me of lying about the wet floor and said that it's only cold! I asked him to take his shoes off and walk for a second to see how wet the floor was but he refused and said that I can leave without getting paid and complain to VRBO but he will not do anything about the floor. He was rude, disrespectful and accusatory! I told him he's there to fix the issue but he was being very disrespectful and not willing to test the floor. We had to leave the place and stay at a hotel near by with my small child in the middle of the night!
DO NOT RENT THIS PLACE as it is NOTHING LIKE the picture . The place is filthy and disgusting, the carpet is flooded and must be molded since the management doesn't do anything about it. The management is in it for their own profit and don't care about customer. This places is a SCAM. Pay a little more and stay somewhere that is safe, clean and they value their customer.
We sincerely apologize for the service you've received. This was unacceptable on our end & we genuinely are sorry. Our team has been notified of this issue & the carpet has been inspected again. Again, we are so sorry & strive to provide a better experience for our guests. Thank you!
Dark dingy dated dirty
Don’t look like the photos at all. Never was ever that bright Carpets stained
Thank you for staying with us in Mammoth. I have passed these notes along & we hope to really improve the quality of this unit for future guests. We apologize for the inconvenience & hope to host you again. Thank you.
Poor Management Company
The owners should probably know the management company Grand Mammoth Resorts is giving out the wrong jacuzzi code on purpose. I saw this in another review and it's true. We stood out in the cold in bathing suits and towels and could not get into any of the jacuzzi tubs. That was part of the appeal of paying this much for a studio condo on MLK weekend. I let the management company know when I returned the keys and they acted like the owner changed it and didn't tell them. I will never rent a property from Grand Mammoth Resorts again. The unit was as pictured but agree with the other reviews, no wifi and 5pm check-in is not standard and your money is better spent elsewhere.
We are extremely sorry for all the inconvenience you encountered in this unit. The on site manager for Mountain Shadows reports they were having issues with the door codes during your stay, this has been rectified The code given to you was correct. The owner of this unit has chosen not to provide WiFi. We hope you have a more pleasurable time during any future stays. Sincerely, Customer Care Grand Mammoth Resorts
Property was OK, management company was horrible.
Recieved my confirmation e-mail from management company for our stay but, never received information on how to get into the unit. Called the morning of our arrival & they sent the info. Arrived at night & had trouble accesing the keys, called the management personnel on call, after 1 1/2 hours of waiting, finally got it worked out. Tried to access the hot tub & pool advertised in the listing, code provided by management company didn't work. Called the phone # in the office & was told, that is not the code, we actually were not supposed to be using the hot tub & pool, as they have spoken withe the management company many many times & still they advertise it is available. Other than that, unit was OK, still with Christmas decorations up in June. Definately will not use any property associated with this management company in the future.
Very cozy, nice and love that not only is it a rental but you can tell the owners love Mammoth.
Great to have a lot of cooking utensils. Clean room and comfortable bed. Only down side, no wifi.
We are sorry for the inconvenience but are happy to hear you had a good stay. We hope to host you again and thank you for your feedback.
Nice getaway and dog friendly.
Perfect little condo, great location. clean and comfy. Would definitely stay here again.
De Reno: South viagem na Hwy 395. Vá para o oeste em Hwy 203 a Mammoth Lakes. Ao primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul em Old Mammoth Road to Chateau Road. Grande Mammoth Resorts é do lado esquerdo. Estamos localizados na Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546
De Los Angeles: Pegue a I-5 Norte a State Route 14 N. Continue na State Route 14 N a Hwy 395 Norte. Vá para o oeste em Hwy 203 a Mammoth Lakes. Ao primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul em Old Mammoth Road to Chateau Road. Grande Mammoth Resorts é do lado esquerdo. Estamos localizados na Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546
De San Diego: Pegue a I-15 North até a I-215N. Pegue a saída 141 para fundir para Hwy 395 Norte. Vá para o oeste em Hwy 203 a Mammoth Lakes. Ao primeiro sinal, Old Mammoth Road, vire à esquerda. Vá para o sul em Old Mammoth Road to Chateau Road. Grande Mammoth Resorts é do lado esquerdo. Estamos localizados na Sherwin Plaza em: 587 Old Mammoth Road, Mammoth, Ca 93546