Condomínio, 2 quartos, 2 banheiros, (Sleeps 4-6)
- Idiomas :
- Inglês, Espanhol
Casas de banho
Regras da Casa
Política de Cancelamento
Não haverá reembolso no caso de cancelamentos feitos após o pagamento.
Nice Pictures hide a Crappy Dirty Reality
This is a real shame because we loved every other part of our trip to Costa Rica
Here are our primary complaints that I shared with the owners, who didn't care:
1) safety - the door and its lock to the individual unit was inadequate. Anyone could have simply pushed the door open with any effort. Beyond that, the main door to the compound was not secured at night, meaning that anyone could have easily accessed the compound. Just not acceptable.
2) cleanliness - the unit had not been cleaned. The counters were sticky and the floors were dirty. Worst of all, the bathrooms and showers were filthy. The towels and the sheets were GREY and DIRTY. They were STAINED. Worst of all, the sheets had not been changed at all since the prior guests had stayed there. The maids (if they had actually come) simply remade the bed with the used sheets.
3) the Beach club was not at all as described online. It was not private at all; rather the pool was open to the public. It was completely overcrowded and there was no place to sit next to or even near the pool. This is except for the three cabanas which were not reserved for our use (as the listing infers) but were first come first serve. So in summary: the compound has 10 units but only three cabanas!
Worst of all, management was indifferent to our concerns. While the men that worked there were nice, no one made any effort to resolve the issues, and even agreed about the sad state of the listing.
I think the best response is just to post my e-mail to him and his response.
Please accept my sincere apology for your disappointment, Having exceeded 3,000 guests, you are not our first complaint. You are the first person who has walked out after just telling a guy at the desk that you were not satisfied. I very much wish that you had asked to speak with me, my wife or our operations manager. I have traveled all over the world and has been disappointed with accommodations in hotels, homes and condos. My first reaction was always to find someone in management who could correct my issues.
My wife went through the condo after you left and before maids could make any changes. She felt the level of arrival cleaning was not up to our standards. The condo had been cleaned but not up to our standards. You would have noticed that as soon as you arrived and we would have taken immediate action. The linens had all been washed after the prior guest left. There were stains that could not be washed out that should have, and has, caused them to be replaced.
We can’t find any issues with the condo door lock. Our security team locks the building between 10 and 11 pm each night depending on the patterns of guests. As soon as they believe most guests are home, the lock it up and a person returning late needs to ask security to open the door. We have multiple guards who make constant and untimed trips around the building. I won’t say that it can’t happen but we have never had a breach.
We have no control over the Beach Club but you are not the only guest who was disappointed in the Club experience during the busy time that you were here. We are working with the owners, who live in Calgary, to push the food and beverage people to maintain the agreed to standards.
Having tracked down and discussed this with the owner, who was in Europe until yesterday, I am going to refund $1,000 to you.
Again, I am sorry but I certainly wish you had given us an opportunity to take care of the issues that concerned you.
Thank you for taking the time to get back to me.
I appreciate your point of view. From our point of view, it was the large number of things that had gone wrong (admittedly maybe some of them small rather than any one major thing) that pushed us over the edge that morning.
I appreciate you refunding the money as well as the security deposit. I look forward to that.
Thank you again
Wonderful condo in an excellent location
Our family stayed here for a week over the New Year holiday and we had a wonderful time. The condo is well equipped and is in the perfect location-just far enough our of town to be peaceful but close enough to walk everywhere. The beach club across the street is an incredible amenity that we enjoyed on a daily basis.
I would highly recommend this condo and this location. Bob Wilson was very easy to work with and extremely responsive.
Tamarindo is wonderful
My wife and I spent two wonderful weeks here in January 2015 and couldn't have asked for a more wonderful place to stay. At the south end of Tamarindo Beach across from Langosta Beach Club, it was the perfect spot to be close to everything. We had full access to LBC and were treated like royalty. We were an easy walk along the beach to Tamarindo. The staff were great - Juan took us to the main grocery store twice and waited while we shopped. The unit that we had at Ibis was perfect - both bedrooms and bathrooms were spacious, the kitchen and laundry facility had everything you could ask for, and the living room and deck were comfortably furnished. The remote for the TV in the living room never did work but what little we watched, we could watched in the master bedroom. Stefano was the other person at the front desk and both he and Juan were friendly and informative. Definitely a repeat vacation
Wedding weekend - perfect location!
My husband and I stayed here for 10 days during our destination wedding and it was perfect! The condo is clean, spacious, offers great amenities, helpful staff, and absolutely perfect location. We didn't really use the club aspects. The condo itself was perfect for us, and Bob Wilson was responsive and helpful the entire time. We also rented surfboards through the company and the guys would have the boards and wave tips ready always. Highly recommended!
Great condo, location, staff
We stayed at the condo for two weeks. It was our first visit to Costa Rica. The unit was as advertised. It was clean, safe, and in a great location. The condo is easy walking distance via the beach or the street to numerous restaurants and stores. The beach club across the street was a great place to spend the day. The beach is beautiful, the food is good and the staff is very helpful. (It is a beach club, so no outside drink or food). Bob and the staff at the condo were all very helpful with arranging tours, restaurant recommendations, calling taxis. They also provided a ride to the grocery store for us so we could stock up for our stay. The unit was cleaned regularly during our stay. They washed and changed the bedding and all towels on top of the regular cleaning. Great place to stay! We will stay here again our next trip to the area.
We stayed here during Christmas and we had a great time. The place is perfect for a small family, the club is just across the street and never had any issues. The condo is clean and functional. Everyone made us feel welcomed. Sometimes maybe a little noise from the street, the place is conveniently located from the town within walking distance and is very safe. We will come back.
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