2/10 Péssimo
Shannon H.
10 de abril de 2024
Aspetos positivos: Check-in e localização
Aspetos negativos: Limpeza, comunicação e exatidão do anúncio
Avoid this rental
I have stayed in a ton of different home rentals throughout the years, and this will be the first negative review that I have ever left.
I am a very low-maintenance traveler and am well accustomed to budget accommodations. However, this rental was extremely disappointing.
First- the hot tub was not working (the water would not heat up, and there was a leak).
Second- one of the bedrooms was located next to the sump pump room and it smelled strongly of sewage, earning the room the nickname “the poop room”. This bedroom could not be used and the person who was supposed to stay in that room ended up having to double up in another room.
I messaged the host to ask about getting the hot tub repaired. They messaged me multiple times per day, insisting that a repair person had already come (each message saying a different day/time that they insisted the repair person had come). However, a repair person never came and the hot tub was never fixed. I had to waste a lot of time during my holiday responding to these multiple messages each day, which was an additional disappointment in addition to not being able to use the hot tub.
We booked this rental because of the number of bedrooms and because of the hot tub. If we had booked a rental with less bedrooms and without a hot tub, it would have been much cheaper. Because of this, we asked for a partial refund.
The owner offered us one free night and an extremely small refund to make up for the troubles.
However, they later did not let us use the free night, stating that it could only be used for a stay of 3 nights or more.
I am very regretful for booking this home and for wasting so much of my time with such a poor communicator. Avoid this rental at all costs.
Shannon H.
Estadia de 3 noites em janeiro de 2022
