6/10 Razoável
Vanessa O.
2 de abril de 2024
Aspetos positivos: Comunicação
Aspetos negativos: Check-in, localização e exatidão do anúncio
a longer drive than we thought
To start off we show up between the hours stated on the email and there is nobody in the check in office so I call the phone number given to me. They tell me they are running late and I have to wait 30 minutes. the place is isolated so there is no stores or anything around. We check in and are not given any information on checking out or anything. We do get early access to the Mayan Palace which was nice. 4pm rolls around and I call to see if the room is ready and I'm told housekeeping is running late so maybe another hour. We finally get the house and housekeeping left black bags of I'm assuming dirty bedsheets in the closet. The laundry room smelled really bad and its close to the kitchen. When we got there the fridge wasn't working so I did text Carmen about that. My options were to leave the house unlocked so a technician could come see it or have to wait for the technician. my groceries had already gone bad so I told her nevermind it was fine. The bridge making the drive to the Mayan only 2 minutes wasn't working so the drive was about 15 to 20 minutes. Locals told me the bridge has been out for about a month so it would have been nice to know. I don't think I would have stayed their knowing the drive was so long. The location is far from town and isolated so be aware. Carmen did reply to all my emails and texts.
Vanessa O.
Estadia de 2 noites em março de 2024
