2/10 Péssimo
miriam c.
10 de janeiro de 2024
Aspetos negativos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Does not look like advertised
The place does not look like advertised. To begin with the dront door looked as if it had been broken into which didnt give a sense of safety. The apartment is on a 5th floor and the hallway of that floor looked like it needed maintenance. There were leaks from ceiling and ceiling was delapilated. On 2nd thought building should probably be condemned. Then once inside when i went to the bathroom i realized the towels were really old and when i asked the host he got mad. I also told him we needed a pillow as the sofa bed available had only dirty decoration pillows. He said i was being difficult. He told me to go to his cleaning lady on 3rd floor ans the lady gave me an extra pillow. and lastly when i contacted host asking how the heater worked he got upset and told us to get out if we didnt like it. I had never been yelled at by host of vrb before. We didnt have anywhwre to go so we stayed that night but left as early as possible the next day. I kept pictures of place and complainedcto customer service. I didnt think i should pay for 2nd night as we had left before checkin time. I regret having stayed there and should have paid attention to the review 3 yrs ago. Host advertised place as newly renovared which is not true. Vrbo needs to clearly evaluate the hosts.
miriam c.
Estadia de 2 noites em janeiro de 2024
