Overall the responsiveness and helpfulness of the host was 5 stars but this unit is in desperate need of some attention.
PROS
Great location, best pool of all the Waikoloa or Mauna Lani properties we've stayed in, responsive and helpful host communications, stocked kitchen with sharp knives (bonus!), beach club access, large supply of beach gear (chairs, umbrellas, boogie boards, etc.).
CONS
Overall this place feels a bit neglected:
Linens/towels in massive need of a refresh, most would qualify for the 'rag bin' at my house, and only found one washcloth in the entire house. Four decent beach towels, the others were ripped/raggy, definitely not guest-worthy.
The exhaust cover for the fan over the stove was missing and replaced by a strip of black garbage bag that flew up when the fan was turned on, blasting the exhaust into your face.
The house has a dozen or more silk arrangements/plants that are covered in what looks a year+ of dust.
One end of the couch has lost all support in the seat so when you sit down you sink to an uncomfortable level (and I'm less than 200lbs).
The TVs are not 'smart', which is more or less standard at all other properties we've stayed; they provide blue ray/dvd players but no supply of discs.
Garage looks like a dumping ground for all things. Went to use a cooler but opened it to find it dirty with garbage inside.
New linens, fresh coat of paint, and some updates/fixes/purge would make a big difference!