2/10 Péssimo
Valerie M.
22 de abril de 2024
Aspetos positivos: Limpeza, check-in, localização e exatidão do anúncio
Aspetos negativos: Comunicação
Inconsiderate owner
The first week the rental was everything we anticipated. Starting Saturday the 2nd week we were continually disturbed and inconvenienced by unannounced roof construction. The owner showed up unannounced in the morning (Saturday) and requested 2-3 hours worktime. I agreed to just that. Saturday's work lasted all day. It resumed on Tuesday and Thursday. At 7:30 am Tuesday, roof material was put on the roof. Friday at 7:30 AM a power wash truck showed up but was persuaded to leave. Saturday we lost water. Each day we had to leave in the afternoon because of privacy intrusion, noise, loss of driveway/garage and dirt. Eating out was the only option. The owner never responded to phone calls or emails that were sent all week. Thursday evening I spent 2 hours talking to VRBO. Their suggestion was to try and find a different place for the next 2 nights. We only had one day left so that would not work. At 9:15 March 16 owner shows and asks if we are ready to go, did we receive free week package from his wife? No, we handed over keys and left. Saturday we contacted VRBO again and was told there would be a group phone call including owner later that day. Still waiting. Now the owner says he is not charging me for "phantom" guests over the 2 weeks as consideration for the construction. Did he see something on his non-disclosed ring camera that I don't know about? Even if I tried to inform him, he was not responding. Bottom line: VRBO and owner are doing nothing.
Valerie M.
Estadia de 14 noites em março de 2024
