6/10 Razoável
Jo E.
22 de novembro de 2023
Aspetos positivos: Limpeza, localização e exatidão do anúncio
Aspetos negativos: Check-in e comunicação
Anniversary Trip Loved Taormina!!
Our flight was delayed, we arrived after dark, we had difficulty finding the place. Host did not meet us, we had to ask a restaurant employee to help us find the villa. Host did communicate with us that the keys were left with a neighbor, who, by the way spoke no English. Took a bit to figure out how the locks worked. No one in the vicinity spoke enough English to assist us with directions for parking our rental. Eventually found public parking over a mile away, walked back. Once inside we had to explore the cabinets, etc to find towels, extra toilet paper and such. We were not familiar with gas stove so we decided not to use it. I will say this, the villa was exactly as pictured on the post & within walking distance of everything. The beds were hard as were the pillows. We discovered water on the floor in the main bathroom, once we figured out it was not from us using the shower we contacted the host in the morning. I explained we would be gone for the day & it was okay with us that she could get someone over in our absence to take care of it. She didn’t respond until late afternoon asking for a picture. I replied that we were not there & because we could not ascertain where the water was coming from & what good would photo do showing water on the floor. In the meantime we took towels & made a dam to contain the spread of water. She did get back with us that she would not be coming over before we left & to just leave the inside. Not sure we’d stay at this villa again.
Jo E.
Estadia de 4 noites em novembro de 2023
