6/10 Razoável
Gemma F.
20 de abril de 2022
Aspetos positivos: Check-in e localização
Aspetos negativos: Limpeza
Not what we expected from the advertised listing
The villa was very dated and didn't seem ready to welcome guests for a holiday. The external grounds were not kept well, full of weeds, the grass was so overgrown the children couldn't play on it at all. The pool water looked clean but was very cold, too cold to swim in. The villa was freezing at night time. There are storage heaters around the villa to plug in but when plugged in they trip the electricity so can't be used. The bedding on the beds can only be likened to army blankets that are tatty, worn and smelled fusty. The windows are rotten and did not keep noise or cold out at all. Some of the kitchen was so dirty, the extractor fan above the cooker has never been cleaned and base units looked like they had been chewed off by dogs or some animals. The beds were so uncomfortable, the mattresses need changing, they aren't even flat. On day 4 the electrics totally went in the villa. We had to wait until the next morning for an electrician, we had no lights, heating, WiFi, cooker and the fridge defrosted ruining all our freezer food. Day 6 we had no water to the villa at all. A rotten garden chair collapsed under my daughter whilst eating breakfast causing injury. The back door couldn't be opened by the handle, with the villa organiser telling us to kick open the door with our feet. This was the worse stay we have ever had in Javea from 6 years worth of visiting. Reported all this to the owners, to be told the issues were out of their control. Will not be booking through VRBO again
Gemma F.
Estadia de 7 noites em abril de 2022