8/10 Bom
Peter G.
9 de outubro de 2022
Aspetos positivos: Limpeza, check-in, localização e exatidão do anúncio
Aspetos negativos: Comunicação
Many items missing or not working
We stayed in Unit #2 for 11 nights in the 2nd half of September. We had a very nice time, really enjoyed spending time on the roof deck and hopefully will visit again. We stayed in Unit #1 for the last two summers so we're repeat custom
First let me say they provide shampoo, conditioner, bar soap, dish soap, dish sponge and paper towels plus there were 4 large beach towels.
With that said, there were many items missing or not working and we called the next morning asking for assistance. No one ever reached out to us in 11 days. We met the cleaning crew and they helped with certain missing items. Bring your own coffee filters, wine opener (their's is broken) and any and all spices. Normally there are a few spices left behind by the last guest but guessing all was tossed due to Covid.
Just because we come at the end of the summer season should not mean we have to put up with a variety of missing or malfunctioning items. 3 of the 4 living room windows did not work, ceiling fan not working (temps ranged from 80 to 47 degrees), It got so cold we tried to use what we thought was a mobile heater. No, it was a fan but we didn't know that back when it was so hot in the apt. One hand towel for 11 days and no bath mat. Also no dish drainer with tray. We used what looked like an album holder with a cake pan to catch the water. A variety of lesser issues were also told to the support team but no reply.
And to the couple in Unit #1 for 5-6 nights who woke us up every single night with their loud antics, chasing the dog around the apt, and getting locked out and calling the police to get them in, consider your neighbors and keep it down.
Peter G.
Estadia de 11 noites em setembro de 2022
