DORME 4 VARANDA JACUZZI E KITCHENETTE
- Idiomas :
- Inglês, Espanhol, Português
Casas de banho
Regras da Casa
Política de Cancelamento
100% de reembolso se cancelado pelo menos 14 dias antes da data de chegada. 50% de reembolso se cancelado pelo menos 7 dias antes da data de chegada.
Not as described
Booked at the resort, but when we arrived were told we were in the towers, which was a completely different address, more of a standard hotel, not even as nice as a best western, and nothing matched the description. It took me two days to receive a call back, they finally offered to move us 5 days into our reservation, to a room that was not any better. The discounts off of park tickets was misinformation as well. I wasted almost 3 hours of my time to essentially be called a liar at the tour, and then could only get discounts on one park, which I had specifically asked about when I had originally booked my reservation. I ended up spending so much more money than I had budgeted since I didn't have the described kitchen and ended up having to eat out each night. Eventually I was compensated 100.00 for the inconvenience, and that was only an option because I didn't let it go.
Wendy, we certainly apologize for the poor experience. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. Our property manager is notified of this situation and will be reaching out to you soon. We strive to maintain only the best experience to our guests. That is our top priority and the issues you experienced are not our usual standard of service. Additionally, we will work to resolve any outstanding issues and hopefully, you will give us another opportunity to go beyond your anticipations.
Great customer service , room are beautiful, big and clean. 14 nice and clean pool and 1 water park and more activities for the kids and family. The staff was great and the facility was very clean and great atmosphere.
Thank you for reviewing us. It is great to know that you enjoyed our comfortable unit. We look forward to your next visit!
No A/C keycards didn't work on 5 occasions
No a/c when we got there. It took a few days to get someone to come out, then we just got transferred to another room. Lock on our door did not work and we spent hours trying to get working keycards. The keycards worked that day then the next night at 10pm coming home from the parks the keys did not work. Took at least an hour to get into our room. My kids where sleeping outside the room waiting to get in. It was a nightmare. The room wasn't terrible but service and cleanliness was definitely an issue.
We certainly apologize for the poor experience that lead to this 1-star rating. We strive to maintain only the best experience to our guests. Our property manager is notified of this situation and will be reaching out to you soon. Additionally, we will work to resolve any outstanding issues and hopefully, restore your faith in staying at our property in the future.
Good choise ever...
Very large resort! Clean hotel. Comfortable. Lots to do. Food and ice cream on site, we liked that! Close to attractions.
Thank you for the five-star review of our property. We are so glad you enjoyed your room accommodations, as well as your stay overall. We hope to see you again very soon!
Great place to stay..... Tour was not mandatory..... We will be back
Jasmin it is great to know that you enjoyed our comfortable unit. We look forward to your next visit!
Really enjoyed my stay everything was nice well kept very relaxing they didn’t have any one bedroom studios so upgraded us to two bedroom
We are happy that you had such an amazing stay with us! Visit us again soon for another wonderful experience!
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