6/10 Razoável
Jodee N.
12 de abril de 2024
Aspetos positivos: Limpeza, localização e exatidão do anúncio
Aspetos negativos: Check-in e comunicação
Lack of communication & failure to help make things right.
Overall, the condo was great, had everything we needed and everything the listing has. We had no complaints about the unit itself or our stay.
Now, on the other hand, we had a terrible experience with liquid life. Upon arrival to AL we were over an hour delayed and getting access to our room. Then, once getting inside, we noticed there was construction being done to our balcony that I had no idea about. it was so loud you could not hear the person sitting next to you. And my toddler was crying because she was scared. My husband and I personally went to the liquid life facility to chat with them about it and see if we could find a new room, because who wants to spend their vacation listening to constant construction. I spoke with the manager, unsure of her name, but she was not very friendly. When we expressed our concerns, she walked away and printed off emails that were supposedly sent to me. One of which I DID receive letting me know that there was moderate construction around the facility. Which turned out to be extreme. But, the other that I DIDN’T get specifically said, there was construction being done to our personal balcony and that we would be unable to use it. We mentioned the awful sounds and asked for a new rooms or refunds and were told there was nothing at all that they could do. It made for a very long week trip because from 8am-6pm we couldn’t enjoy our room or our beach view. Very disappointed with liquid life, they could’ve done something to make it right
Jodee N.
Estadia de 4 noites em abril de 2023
