8/10 Bom
raquel t.
2 de janeiro de 2024
Aspetos positivos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Christmas getaway 2023
The condo itself was beautiful and the view was amazing to watch the sunrise every morning from the balcony! The location was great as it is located close to a variety of shopping and eating places and there is parking right outside of the condo. We did have some issues upon arrival. The toilet was clogged in the one bathroom, there was a whistling sound when you use the hot water, the sliding glass door in the bedroom was open and it was very cold in the condo and the smoke alarm would not stop chirping all night. We got a hold of the property manager and he sent someone out the next day as he was on vacation. He offered to refund our money so that we could go somewhere else. The refund would take 3 to 5 days depending on when it would show back up on your credit card plus being that it was the week of Christmas when we and VRBO looked nothing was available. We had our elderly parents with us also. We suggested to him that he refund our first night since nobody slept and after driving 10 hours we were exhausted plus all the issues that we had and the property manager totally ignored that suggestion in the text message we sent. There were some other concerns that we brought to the property managers attention and he said that's considered normal were and tear. We brought them to his attention as we didn't want it being deducted from our security deposit. I feel for what they charge, they should have checked to make sure everything was in working condition before we arrived!
raquel t.
Estadia de 7 noites em dezembro de 2023