Ohhhh where to start. First, I will preface this by saying the home itself was gorgeous. It has a great layout, beautiful pool, and was nice and clean. Kudos to the home owner for providing such an amazing home with everything needed to have a nice family vacation. Where the wheels fell off was with the property management, Panhandle Getaways. We requested the pool heated at the start of our vacation, at the cost of $75/day…this was not done. The internet username and password they provided was not working. I reached out on both of these items upon arrival, only to be told to check the router, and that someone could come to the house the next morning. Nobody came, nobody checked back in. I continued to reach out, they continued to say someone would be in touch as their offices were very busy. At 3 days in, it became not only an inconvenience but an issue. In the grand scheme of things, yes, I’m aware these are both first world problems but we had people trying to also work remotely during our travels which they were unable to do due to the wifi issues. We also had 4 kids in the house and the pool was unusable due to the temperature. It was a complete disregard to the guest, and was really disappointing. Someone did finally reach out by phone two days before we departed, and indicated they heard from the owner that we had some concerns but implied that I must have misunderstood and they didn’t have any of the requests about pool heating on file, to which I offered to send screenshots showing my communication through VRBO prior to our stay. Overall, the stay could have been so much better, but this was at no fault of the owner and I truly feel horrible complaining about it. The truth is, the property management team left us, the guests, high and dry, and completely blown off, and fell short on what the home owner pays them to do. Going forward, I will not even consider a property managed by Panhandle Getaways. I am more than happy to provide screen shots of my texts, and VRBO inbox communication should that be needed.