10/10 Excelente
Heather H.
3 de abril de 2024
Aspetos positivos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Spring Break Getaway
When I initially booked this trip, never in my wildest imagination did I think our experience would turn out the way that it did. The day we were due to arrive our flight canceled after numerous issues. I was in communication with both Ed and Ruth the entire time. Ed was able to extend our vacation one day based on availability at no additional charge and Ruth remained available to make sure that we were able to get in when we did arrive the following day at midnight. She did some basic grocery shopping for us and provided a meal for us. When we arrived, she did a full walk-through, again at midnight, and explained everything to us. Continuing on the adventures of the arrival, our luggage did not arrive. Ruth took the time to take us shopping both for clothes and food the next day and acted as an interpreter. There are no words to describe the experience that we had with Ruth. She is a godsend and we were so grateful to have her with us. The location, the amenities and the people in the cove were all amazing. We took advantage of having come Maritza come to cook for us. We also had Naomi come and do massages. The beach experience is absolutely gorgeous. Our house and pool were a dream. Making the decision to not stay at a resort was the best decision we could’ve ever made. we did rent a car and drove ourselves. The town of Samaná is wonderful. We felt welcomed and there is so much to do! Best decision ever.
Heather H.
Estadia de 7 noites em março de 2024
